Warranty & Return Policy

As a Canada based company, we ensure that our customers do not have to worry about additional time and money associated with international service including repair and shipping.

 

We provide our customers with two-year limited warranty, which is among the best in our industry.

 

<2 years Canada-wide Warranty>

This warranty is specifically applicable to the original purchaser and is non-transferable.

 

1st year: 100% coverage of all costs in parts & repair labour 

2nd year: 50 % coverage of all costs in parts & repair labour

 

Warranty does not cover:

• Improper/careless use (eg, use of chemical cleaner) of the bidet

• Physical damages (eg, cracks, scratches, dents, decoloration)

• Damage resulting from sediments or foreign matter contained in a water system

 

<Shipping for service>

 

1st year: one-way coverage (Customers only responsible for shipping expenses associated with sending the product to the company)

2nd year: Customers responsible for both-ways shipping 

 

***After expiration of 2 years of warranty period, customers responsible for all costs related to parts & repair labour & shipping