- Clean Touch is a Canadian distributing company based in BC, Canada. This allows us to offer more cost-effective and faster after-sales service compared to other brands located outside of Canada. Based on feedback from our customers, shipping units and parts across international borders can result in costs exceeding $200 and significant delays.

While we have a phone line, we strongly recommend email for inquiries. Our team is often assisting in-store customers or handling warehouse tasks, so we may not be available to answer calls promptly. Email allows for a more efficient response and lets you include details, images, or videos to help us assist you better. Email: customerservice@fraserintl.com

- Please use only regular soap and water to clean the bidet. Chemical bathroom cleaning products including Lysol might damage the plastic over a period of time and lead to a crack.

- Comparison Chart

- Please refer to our warranty page Warranty Page (Click to Open) https://www.cleantouch.ca/warranty-and-returns

<Pairing your remote controller to the unit> 1. Insert Batteries : After 30 seconds you plug in the power cord of the unit, open the battery compartment and put one (two provided) battery into the remote. 2. Pairing Process : After inserting the first battery, a yellow light will be turned on at the front of the remote for a few seconds. Press any button on the remote during this time to pair it with your unit. Make sure to press a button before the yellow light turns off. 3. Second Battery : Once the pairing is successful, insert the second battery into the remote. Trouble Shooting (if needed): If pairing fails, you can reset it by taking out all the batteries and starting the process and steps above again. Make sure to unplug the power cord and plug it back in before inserting the battery.

- French curve toilet: Only UB/5000 series might fit French curve toilet, but there is no guarantee - Size: Please refer to the sizing compatibility diagram

- Water supply/shut off valve connection available on the wall - Electrical outlet for power plug (if it is too far from the toilet, use the extension cord)

- Please refer to the sizing compatibility diagram

- Only particular type of riser/commode would be compatible - If your toilet is a skirted type toilet, you cannot install our bidets on the riser/commode - Purchase the right length long bolt from the retail stores such as Home Depot to install the bidet on top of the riser - Step by Step 1. Put the toilet riser on top of the toilet 2. Put our plastic bidet mounting bracket on top of the toilet riser 3. Put two metal brackets into each side of the plastic mounting bracket 4. Place two long bolts through the holes 5. Tighten the bolt with supplied nut from the bottom

- If the two black rubber mounting tubes cannot be inserted from the top down into the two holes in the toilet, you can instead use them as just regular nuts and screw the bolt tight from underneath.

CT SERIES: Release the bidet from the base plate, please press down and hold on the release button on the right side of the bidet. UB SERIES: Lift the bidet up at a very slight angle towards you, then slide the bidet off. If you try to slide the bidet straight out without lifting the front end up a little bit, it will not slide off.

CT-1500 / 2000 / 2100 Series - Nozzle Replacement Manual (Click to download PDF below)

CT-1500 / 2000 / 2100 Series - Water Heating Replacement Manual (Click to download PDF below)