Warranty Policy

Since CleanTouch Bidet is a Canadian distributor located in BC, our customers do not have to worry about excessive amount of shipping costs and time associated with receiving the service across international border. 

 

We provide our customers with 2 years limited warranty, which is among the best in our industry.

 

<2 years Limited Warranty>

This warranty is specifically applicable to the original purchaser and is non-transferable.

1st year: 100% coverage of all costs in parts & repair labour 

2nd year: 50 % coverage of all costs in parts & repair labour

*** Shipping for the repair: One-way coverage (Customers only responsible for shipping expenses associated with sending the product to our office )

 

Warranty does not cover:

• Improper/careless use (eg, use of chemical cleaner) of the bidet

• Physical damages (eg, cracks, scratches, dents, decoloration)

• Damage resulting from sediments or foreign matter contained in a water system

 

***After expiration of 2 years of warranty period, customers responsible for all costs related to parts & repair labor & shipping

***Customers should email us a proof of purchase (receipt or invoice, etc) to claim the warranty. Without a proof of purchase, the warranty cannot be claimed.