Frequently asked questions
How do I clean my bidet?
Do not use Lysol or any other cleaning chemicals other than warm water! Usage of any cleaning agent other than pH neutral agents or warm water will result in potential damage to the plastic or discolouring of the plastic.
My bidet won't spray when I press "Bidet" or "Cleanse"
For the bidet functions to work, the seat sensor needs to be activated by having direct skin contact on the seat.
There is water forming a puddle underneath my toilet.
If you find puddles forming on the floor beside your bidet, or find water running down the side of the toilet, please check to see if the steam drainage hole is blocked and covered by the ceramic of the toilet. The steam drainage hole is supposed to be unblocked and pointing straight down into the toilet bowl. Please readjust the bidet mounting bracket, move it forward, so the whole bidet is more forward and the steam drainage hole is uncovered.
My bidet has low spray pressure.
If there is a low pressure, you can check the intake water screen of debris, and clear the debris as needed. Turn off the water intake, unscrew the hose attached to the bidet, and use pliers to carefully get the filter screen
My hoses are leaking.
If you find you have leaking hoses while installing, check to see if all your hoses have the black rubber rings around all the ends.
My T-Connector is leaking.
DO NOT tighten the T-connector to the water in take too tightly. Only hand tight should be enough, usually. Also, please make sure the black rubber washer is in the T-connector before installing. If tightened too much, the black rubber washer can break, which will lead to leaking.
The buttons won't respond. Pressing the buttons does nothing.
Our bidets are equipped with a touch sensitive seat sensor, and needs to be activated (either by sitting on the seat or by placing your hand on the seat sensor) before any spray or dry function can work. Try making sure you have ample skin contact with the seat, especially the seat sensor region, before using the buttons.
How do I make my bidet fit my toilet better?
For a better fit of the bidet to the ceramic toilet, please adjust the base plate forward or back.
Step by Step Installation Guide: UB-6035R / UB-6235
Step by Step Installation Guide: CT-2100 / CT-2100R
How do I install my bidet on a toilet riser / commode?
First you'll need to make sure your toilet riser or commode is compatible with our bidets. As long as you are able to secure the plastic mounting bracket on top of the toilet riser, then you will be able to use our bidets.
Choosing a Bidet
What's the difference between the CT Series and the UB Series?
I have a French Curve Toilet. What bidet will fit my toilet?
I have a skirted toilet. What bidet will fit my toilet?
What do I need to use these bidets?
Our bidets are able to heat water with various technologies, so you would just need to have access to a 3/8" cold water shutoff valve, which for most Canadians, should be where their toilet is hooked up to. In the case that you don't have a 3/8" water shutoff valve, please contact us and we can help you with this issue.
Will my bidet fit? Which size should I get?
Do Clean Touch bidets work with a commode or a toilet seat riser?
How do I close my CT-2000R / CT-2100R battery lid cover?
How do I slide my bidet off of the bidet holding bracket?
Lift the bidet up at a very slight angle towards you, then slide the bidet off. If you try to slide the bidet straight out without lifting the front end up a little bit, it will not slide off.
What colour on my CT remote is low, medium, and high?
For seat and water temperature LED color code, see the below picture.
How do I open the drain plug on the bottom of the bidet?
Make sure the water shutoff valve is shut off, undo the hose connecting the bidet, and slide the bidet off of the bidet holding bracket. Flip the bidet over, and you should be able to locate a plastic drain plug that's about 1/2 inch in diameter.
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