Frequently asked questions
How do I clean my bidet?
Do not use Lysol or any other cleaning chemicals other than warm water! Usage of any cleaning agent other than pH neutral agents or warm water will result in potential damage to the plastic or discolouring of the plastic.
What's the difference between the CT Series and the UB Series?
How do I make my bidet fit my toilet better?
For a better fit of the bidet to the ceramic toilet, please adjust the base plate forward or back.
My bidet won't spray when I press "Bidet" or "Cleanse"
For the bidet functions to work, the seat sensor needs to be activated by having direct skin contact on the seat.
There is water forming a puddle underneath my toilet.
If you find puddles forming on the floor beside your bidet, or find water running down the side of the toilet, please check to see if the steam drainage hole is blocked and covered by the ceramic of the toilet. The steam drainage hole is supposed to be unblocked and pointing straight down into the toilet bowl. Please readjust the bidet mounting bracket, move it forward, so the whole bidet is more forward and the steam drainage hole is uncovered.
My bidet has low spray pressure.
If there is a low pressure, you can check the intake water screen of debris, and clear the debris as needed. Turn off the water intake, unscrew the hose attached to the bidet, and use pliers to carefully get the filter screen
My hoses are leaking.
If you find you have leaking hoses while installing, check to see if all your hoses have the black rubber rings around all the ends.
How do I close my CT-2000R / CT-2100R battery lid cover?
How do I slide my bidet off of the bidet holding bracket?
Lift the bidet up at a very slight angle towards you, then slide the bidet off. If you try to slide the bidet straight out without lifting the front end up a little bit, it will not slide off.
My T-Connector is leaking.
DO NOT tighten the T-connector to the water in take too tightly. Only hand tight should be enough, usually. Also, please make sure the black rubber washer is in the T-connector before installing. If tightened too much, the black rubber washer can break, which will lead to leaking.
What colour on my CT remote is low, medium, and high?
For seat and water temperature LED color code, see the below picture.