Frequently asked questions

Bidet Maintenance

How do I clean my bidet?


Do not use Lysol or any other cleaning chemicals other than warm water! Usage of any cleaning agent other than pH neutral agents or warm water will result in potential damage to the plastic or discolouring of the plastic.





Bidet Problems

My bidet won't spray when I press "Bidet" or "Cleanse"


For the bidet functions to work, the seat sensor needs to be activated by having direct skin contact on the seat. If the Bidet and Cleansing functions doesn’t work, insert new batteries in the remote and try that, or try the cleansing and bidet function buttons on the bidet itself and not on the remote to see if it’s the remote’s problem. If the buttons on the bidet itself work, but the buttons on the remote doesn’t work, then the remote needs replacing or a new battery change. Also, the Bidet and Cleansing functions only work when someone is sitting on the seat sensor. CT SERIES: A small batch of our CT series bidets had a flawed part inside of the bidet. Please follow the following video guide to open up the bidet. Once the outer shell is off the bidet, please follow the pictures below to check if you have a black or blue plug. If it's black, you'll need to replace it with a blue one and a blue one can be mailed to you. When installing the blue plug that is mailed to you, please ensure that you install the blue plug with the pointy side inserted into the hole of the white plastic cover, and not the other way around. Please refer to the pictures below. IMPORTANT: When installing the screws, be sure not to over tighten to the point where you are stripping the plastic threads of the screw hole!




There is water forming a puddle underneath my toilet.


If you find puddles forming on the floor beside your bidet, or find water running down the side of the toilet, please check to see if the steam drainage hole is blocked and covered by the ceramic of the toilet. The steam drainage hole is supposed to be unblocked and pointing straight down into the toilet bowl. Please readjust the bidet mounting bracket, move it forward, so the whole bidet is more forward and the steam drainage hole is uncovered. Steam Drainage Hole for UB Series Steam Drainage Hole for CT Series If there is water that’s leaking onto the floor, one thing to check is the drain plug on the bottom of the bidet. Please make sure it’s tightly closed.




My bidet has low spray pressure.


If there is a low pressure, you can check the intake water screen of debris, and clear the debris as needed. Turn off the water intake, unscrew the hose attached to the bidet, and use pliers to carefully get the filter screen out of the connection hole. UB SERIES: If there is a low pressure, you can check the nozzle tips for of debris, and clear the debris as needed. You can press the “cleaning” button on the UB-6035R, or the “forward” and “backward” button on the UB-6235, and the nozzles will come out. You can then take the nozzle tips off and clean it, using a fine needle to clear the holes of any clogging or mineral deposits from hard water.




My hoses are leaking.


If you find you have leaking hoses while installing, check to see if all your hoses have the black rubber rings around all the ends.




My T-Connector is leaking.


CT SERIES:
DO NOT tighten the T-connector to the water in take too tightly. Only hand tight should be enough, usually. Also, please make sure the black rubber washer is in the T-connector before installing. If tightened too much, the black rubber washer can break, which will lead to leaking.
UB SERIES: The plastic washer needs to be tightened a lot in order to not leak. Please tighten with wrench, not just hand tight.




The buttons won't respond. Pressing the buttons does nothing.


Our bidets are equipped with a touch sensitive seat sensor, and needs to be activated (either by sitting on the seat or by placing your hand on the seat sensor) before any spray or dry function can work. Try making sure you have ample skin contact with the seat, especially the seat sensor region, before using the buttons. Also, if you're using a remote control unit, try pressing the buttons on the side of the bidet while sitting on the bidet. If the side buttons work but your remote buttons don't work, then try changing the batteries of the remote.





Installation

How do I make my bidet fit my toilet better?


For a better fit of the bidet to the ceramic toilet, please adjust the base plate forward or back.




Step by Step Installation Guide: UB-6035R / UB-6235


Coming soon!




Step by Step Installation Guide: CT-2100 / CT-2100R


coming soon?




How do I install my bidet on a toilet riser / commode?


First you'll need to make sure your toilet riser or commode is compatible with our bidets. As long as you are able to secure the plastic mounting bracket on top of the toilet riser, then you will be able to use our bidets. Most if not all toilet risers will come with extra long bolts for you to use. If it doesn't come with metal washers to secure the metal brackets, you can get washers from your local hardware store. You have to first put the toilet riser on top of the toilet. Then you put our plastic bidet mounting bracket on top of the toilet riser. Then, you put the two metal brackets into each side of the plastic mounting bracket. Then, you place the two long bolts through the holes. Make sure you have a metal washer in between the bolt head and the metal bracket to secure the metal bracket tightly. Lastly, you can tighten the bolt with the supplied nut from the bottom. If you are unable to access the bottom because you have a skirted toilet, then you will not be able to use a toilet riser nor our bidet with the toilet riser (but you will still be able to use just our bidet by itself).





Choosing a Bidet

What's the difference between the CT Series and the UB Series?





I have a French Curve Toilet. What bidet will fit my toilet?


clean touch bidet toilet seat canada warranty If you have a bidet with a curved tank like the one shown in the picture, you will need to purchase our UB series bidets (UB-6035R or UB-6235), because those have a more rounded behind. Even still, there is a slight chance, 10% or so, that the UB model will not fit, so I will suggest just purchasing the bidet and place it on the toilet first to see if it will fit or not, before you hook up the plumbing and using the bidet. That way you can return the bidet if it does not fit.




I have a skirted toilet. What bidet will fit my toilet?


If you have a skirted toilet like the one above, the CT model should be better for your toilet because the installation kit included does not require you to reach underneath to screw in the bolts for the mounting plate. Instead it has top-mounted rubber nuts, as in the pictures below. You could also purchase a UB series bidet, but you will need to go to your local hardware store and get some toggle bolts like the ones shown below. Toggle bolts can be inserted from the top and tightened without needing to access the bolt from the bottom.




What do I need to use these bidets?


Our bidets are able to heat water with various technologies, so you would just need to have access to a 3/8" cold water shutoff valve, which for most Canadians, should be where their toilet is hooked up to. In the case that you don't have a 3/8" water shutoff valve, please contact us and we can help you with this issue. Also, our bidets needs a power source to operate, so you must have an electrical outlet in your bathroom. Most Canadian bathrooms don't have an outlet that's right by the toilet, so you can either modify your bathroom to add another electrical outlet near the toilet, or you can use a proper electrical extension cord to connect your bidet to an outlet that's further away.




Will my bidet fit? Which size should I get?


Please see our sizing guide on our website, or refer to the graphics below: Measurement guide for CT series: Measurement guide for UB series: clean touch bidet toilet seat size measurement guide canada warranty Also, please be sure to check that your toilet bowl length is at least 37 cm, as per the picture shown below:




Do Clean Touch bidets work with a commode or a toilet seat riser?


It really depends on the commode / toilet seat riser. One compatible model is this elongated Nova Toilet Seat Elevator with Arms. First, you'll need to purchase our elongated remote control bidets, either the UB-6035R, CT-2100R, or the CT-1500R. Our console models will not fit in between the arms of the toilet seat elevator. For instructions on how to install our bidets on this toilet seat elevator, please navigate to the next tab over under "Installation".





Bidet Operation

How do I close my CT-2000R / CT-2100R battery lid cover?


Make sure not to press the remote control battery lid downward to close it, but instead, slide in the battery lid. If the lid is pressed down, the tabs might break off and the battery lid might not close properly.




How do I slide my bidet off of the bidet holding bracket?


CT SERIES: Release the bidet from the base plate, please press down and hold on the release button on the right side of the bidet. UB SERIES:
Lift the bidet up at a very slight angle towards you, then slide the bidet off. If you try to slide the bidet straight out without lifting the front end up a little bit, it will not slide off.




What colour on my CT remote is low, medium, and high?


For seat and water temperature LED color code, see the below picture.




How do I open the drain plug on the bottom of the bidet?


Make sure the water shutoff valve is shut off, undo the hose connecting the bidet, and slide the bidet off of the bidet holding bracket. Flip the bidet over, and you should be able to locate a plastic drain plug that's about 1/2 inch in diameter. Please turn the drain plug towards the "OPEN" direction approximately a quarter turn. What you're aiming to do is to line up the nub of the drain plug with the indent of the drain hole, so the plug can come out. If after turning the drain plug to the OPEN position and the plug still isn't coming out, you can take a screwdriver and gently pry the plug open. It should be able to come out with relatively gentle prying.





Q&A

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