Privacy Policy

Fraser International Trading Inc. ("CLEAN TOUCH") is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website located at www.cleantouch.ca (the "Site") and our online services ("Services"). We have prepared this Privacy Policy to describe to you our own practices regarding the Personal Data (as defined below) that we collect from our Site and Services.


1) QUESTIONS; CONTACTING CLEAN TOUCH; REPORTING VIOLATIONS.
If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following:
By email: customerservice@fraserintl.com
By postal mail:
Fraser International Trading Inc.
Attn: PRIVACY COMPLIANCE
105-1772 Broadway St.
Port Coquitlam BC
V3C 2M8


 2) USER CONSENT
By visiting our Site, using our Services, or providing us with your Personal Data through our Site or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.


3) A NOTE ABOUT CHILDREN
We do not intentionally gather Personal Data from visitors who are under the age of 13. If we discover that a child under 13 has submitted Personal Data to CLEAN TOUCH, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at customerservice@fraserintl.com


4) TYPES OF DATA WE COLLECT
"Personal Data" means data that, by itself, allows someone to identify or contact you as an individual, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data that does not, by itself, permit the identification of individual persons and that is not associated with or linked to Personal Data. We collect Personal Data and Anonymous Data, as described below.

Information You Provide to Us.
•    We may collect your e-mail address and password when you create an account to log in to our network ("Account").
•    When you order products or gift cards on our Site, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information, and shipping address information.
•    If you subscribe to our e-mail newsletter, we will collect your e-mail address.
•    If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in your e-mail to us, in order to send you a reply.
•    When you post content on our Services such as a review, the information contained in your posting will be stored in our servers and other users will be able to see it, along with your first name and last initial. The information that you provide will be visible to others, including anonymous visitors to the Site.
•    If you have a warranty or support issue or utilize our repair and service center, we will have product and contact information as well as information about any repair or warranty work that was completed.
•    We may also collect Personal Data at other points in our Site or Services that state that Personal Data is being collected.


5) HOW DO WE USE YOUR PERSONAL INFORMATION?
General Use
In general, Personal Data you submit to us is used either to respond to requests that you make or to aid us with product and warranty support on purchases you have made or support you have received.  We never sell your personal data. We and our authorized service providers may use your Personal Data in various ways, including to:
•    facilitate the creation of and secure your Account on our network;
•    identify you as a user in our system;
•    screen for potential risk or fraud;
•    provide improved administration of our Site and Services;
•    provide the products and Services you request;
•    Issue product updates or notify you of any product safety issues or product recalls
•    measure and analyze audience traffic and improve the quality of your experience when you interact with our Site and Services;
•    send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
•    send you administrative e-mail notifications, such as security, or support and maintenance advisories;
•    respond to your inquiries related to employment opportunities or other requests;
•    send newsletters, surveys, offers, and other promotional materials and for other marketing purposes;
•    help recognize you as a previous visitor and save and remember your preferences and settings and deliver appropriate interest-based content;
•    understand whether our users read email messages and click on links within those messages;
•    prevent potentially prohibited or illegal activities, comply with applicable law and enforce our Terms of Service; and
•    for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
•    User Testimonials or Product/Company reviews
When you post product reviews on our Site, you will be identified by the Nickname information you provide. Please note that any Personal Data you include on a public area of the Site or within a review Nickname will be publicly viewable. Once displayed publicly, that information can be collected and used by others. We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put data such as private contact information which you do not want to make available to the public in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the Site, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).
Creation of Anonymous Data
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.


6) DISCLOSURE OF YOUR PERSONAL DATA
Third Party Service Providers
Our online retail store is hosted by WIX. You acknowledge and agree that your use of the Service may include having your Personal Data transferred to and stored by WIX pursuant to their privacy policy at https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
customerservice@fraserintl.com to opt out.
Other Disclosures
Regardless of any choices you make regarding your Personal Data (as described below), CLEAN TOUCH may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on CLEAN TOUCH; (c) to protect or defend the rights or property of CLEAN TOUCH or users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use. We may also share your Personal Data with other third party service providers to: provide you with the Services that we offer you through our Site; “to provide your with other products or services that may be of interest to you”; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to CLEAN TOUCH. Please contact us at customerservice@fraserintl.com to opt out.


7) THIRD PARTY PAYMENT PROCESSING.
For online payments and/or Automated Clearing House (ACH) payouts, we use the payment services of STRIPE (https://stripe.com/en-ca) ;  and PayPal (https://www.paypal.com/ca) ;). We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://stripe.com/en-ca/privacy ;  https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA 


8) THIRD PARTY WEBSITES.
Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
9) YOUR CHOICES REGARDING INFORMATION.


You have several choices regarding the use of information on our Service:
EMAIL COMMUNICATIONS. We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information above). Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided above.
DE-LINKING SNS. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account.
CHANGING OR DELETING YOUR PERSONAL DATA. You may change any of your Personal Data in your account by contacting customerservice@fraserintl.com. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud, warranty and consumer product safety or recall needs, or similar purposes.

Address

105-1772 Broadway St. 
Port Coquitlam BC V3C 2M8

Contact

TEL: 604-552-7711/7710

FAX: 833-790-2148